Refund policy

Refund Policy

All Sales are final unless an item is defective upon delivery or broken upon delivery. In such cases, we ask for photo(s) of the defective product to be sent to us by email. We will replace or exchange the defective product, or refund as we deem necessary. We will send info on how to send the defective product back.

Claims of defective products must be made within 10 days of the delivery date.

To complete your return, we require a receipt or proof of purchase; and photo(s) of the defective product.

To contact us use the contact form on our website, we will respond by email as soon as possible.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days. Some banks and credit card companies may also take several days to show refunds on their end, once received.

Exchanges

We only replace items if they are defective or damaged. We do not exchange items.

Shipping

If a product is defective and we have agreed to replacing it then we will pay the shipping. Returns for any other reason, or returned items that were not approved we are not responsible for. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your replacement product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.